In today's highly competitive health care environment, "patient satisfaction" is simply not enough.
Health care organizations must strive to move beyond patient satisfaction to create an atmosphere that ensures exceptional and long-term patient and customer loyalty.
We have identified through our market research a gap between the provider perspective and the patients' perspective with respect to quality and service.
Through this seminar series, we will clarify some of those issues.
Our goal is to identify at least three to five new ideas for participants to take back with them and implement in their clinic or practice.
There are other reasons why this seminar should provide a positive return on investment for registrants. Even a single dissatisfied patient can provide enough negative word of mouth as to cost a clinic or program thousands of dollars in lost revenue. It is estimated that it costs up to six times as such to replace a lost patient or corporate account than to retain that account.
Here's what you'll learn in this seminar series:
- How to motivate staff
- Performance expectations, evaluation, and rewards.
- Methods for overcoming common patient service dilemmas
- The greatest patient satisfaction challenges and solutions
- The three guiding principles that characterize our approach to patient service and customer satisfaction
- The eight objectives of a comprehensive patient satisfaction plan.
- How to assess patient satisfaction and ensure customer loyalty
- Tips for guaranteeing optimal results
This seminar will be presented in 3, 2-hour sessions at 10 AM pacific, 1 PM eastern on:
- Thursday, May 16
- Thursday, May 23
- Thursday, May 30